Privacy Policy

Effective Date: August 2025

This Privacy Policy explains how Chaos to Clarity Therapy collects, uses, and protects personal information submitted through this website. This website is not an electronic health record (EHR) or patient portal and is not used to store clinical information.

  1. Scope (Non-Clinical Use) This site is for general information, contact forms, and newsletter signups. Please do not submit clinical details or sensitive health information here. For urgent concerns or emergencies, call 911 or go to the nearest emergency department.

  2. Information We Collect We collect information you provide through website forms (e.g., name, email, message) and basic technical data via cookies/analytics (e.g., IP address, browser, device, pages visited). We do not request or use this site to collect clinical/patient information. If such information is provided in error, we will limit or delete it from the website systems.

  3. Cookies and Analytics We may use cookies or similar technologies to improve site functionality and gather basic analytics. You can disable cookies in your browser; some features may not work properly if you do.

  4. How We Use Your Information We use your information to respond to inquiries, operate and improve the website, and support security. We do not use your information for marketing without your consent, and we do not sell personal information.

  5. Email Marketing (MailerLite) If you subscribe to our email list, we use MailerLite to store your email address and send occasional updates. MailerLite acts as our service provider and may process data on servers outside Canada. We collect your email and limited engagement information (e.g., whether an email was opened or a link was clicked) to deliver and improve the newsletter and to comply with Canadian anti-spam rules. You can unsubscribe at any time using the link in our emails or by contacting us. We do not sell your personal information or share it with third parties for their marketing.

  6. Clinical Records & Communication Clinical records, if any, are maintained separately from this website and mailing list systems. Do not use the website or newsletter to share health information, request clinical advice, or send time-sensitive messages.

  7. How We Protect Your Information Our website is hosted on a secure platform and uses encryption where possible. However, information sent through online forms or email cannot be guaranteed to be completely secure.

  8. Sharing Your Information We may share information only when required by law, to comply with legal processes, or in the event of suspected abuse, self-harm, or harm to others.

  9. Retention We retain personal information only as long as reasonably necessary for the purposes described and to meet professional and legal requirements, and then securely delete or destroy it.

  10. Your Rights (PIPA – Alberta) You may request access to, correction of, or deletion of personal information by contacting us. We will respond within 45 days as required by Alberta’s Personal Information Protection Act (PIPA). You may withdraw consent to receive marketing emails at any time.

  11. Links to Other Websites Our site may link to third-party websites (e.g., booking portals or resources). We are not responsible for the privacy practices of those sites.

  12. Updates & Contact We may update this policy from time to time. Changes will be posted on this page with the revised effective date. Questions or requests (including access, correction, deletion, or complaints): hello@chaostherapy.ca.